Returns
Not right?
We'll sort it.
We stand behind every piece. If something isn't right, we'll make it right. No friction. No questions you shouldn't have to answer.
Return Window
You have 30 days from the date of delivery to initiate a return. Items must be unworn, unwashed, and in original condition with all tags attached.
Exchanges
We offer free size exchanges on all full-price items. Contact us with your order number and the size you need and we'll handle the rest.
Refunds
Refunds are processed to your original payment method within 5–7 business days of receiving your return. Shipping costs are non-refundable.
How to Return
Email us at ascentreofficial@outlook.com with your order number and reason for return.
We'll send you a return label and instructions within 1 business day.
Pack the item securely and drop it off at your nearest carrier location.
Once received and inspected, your refund or exchange will be processed.
Non-Returnable Items
- —Items marked as Final Sale.
- —Items that have been worn, washed, or altered.
- —Items without original tags attached.